Refund and Returns Policy
Refund and Return Policy
At Mushroom Market UK, customer satisfaction is our top priority. We are committed to ensuring a positive shopping experience for all our customers. If you are not entirely satisfied with your purchase or encounter any issues with your order, please review our refund and return policy below.
Eligibility for Refunds and Returns
You must notify us of any damaged or defective products within 3 days of delivery.
Clear photographic evidence of the damage or defect must be provided to us via email at shroommarketcouk@gmail.com.
The item must be unused and in the same condition that you received it.
The item must be in its original packaging.
Refund and Exchange Process
Submit a Claim: To initiate a refund or exchange, please email us at shroommarketcouk@gmail.com with your order number, details of the issue, and photos of the damaged or defective product.
Review Period: Our team will review your claim within 5-7 business days under normal conditions. During this time, we may request additional information or, in some cases, ask you to return the item to us for inspection.
Approval or Rejection: Once the review is complete, we will notify you of the outcome. If approved, you will have the option to:
Receive a replacement for the defective or damaged item.
Receive a refund, which will be processed back to your original method of payment.
Receive store credit for a future purchase.
Non-Refundable Items
Please note that certain items are non-refundable:
Products that have been used or are not in their original condition and packaging.
Perishable goods or items that are not eligible for resale due to hygiene reasons.
Sale items or gift cards.
Return Shipping
If the return is approved, and the item needs to be shipped back to us:
You will be responsible for covering the return shipping costs, except in cases where the product was damaged or defective upon delivery.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Late or Missing Refunds
If you haven’t received your refund after approval:
Check your bank account or credit card statement again.
Contact your bank or credit card company, as there may be a processing delay.
If you’ve done all of the above and still have not received your refund, please contact us at shroommarketcouk@gmail.com.
Contact Us
If you have any questions or need further assistance with our refund and return policy, please don’t hesitate to contact us at shroommarketcouk@gmail.com. Our team is here to help and ensure your experience with Mushroom Market UK is a great one.
Thank you for choosing Mushroom Market UK!
