Shipping Policy
Shipping Policy
Thank you for shopping with Mushroom Market UK! We are committed to providing our customers with the best online shopping experience, and that includes delivering your products safely and on time. Please take a moment to review our Shipping Policy for important information regarding our shipping procedures, delivery times, and fees.
1. Shipping Methods and Delivery Times
We offer a range of shipping options to ensure that your order arrives as quickly and securely as possible. Delivery times vary depending on the shipping method selected and the destination.
Standard Shipping:
- Estimated delivery time: 3-5 business days
- Available for orders within the UK
Express Shipping:
- Estimated delivery time: 1-2 business days
- Available for orders within the UK
International Shipping:
- Shipping times will vary depending on the destination. International orders can take between 5-15 business days.
- Available for selected international locations. Please contact us if you are unsure whether we ship to your location.
Note: Business days refer to Monday through Friday, excluding public holidays.
2. Shipping Costs
Shipping costs depend on the weight, size, and destination of your order. During checkout, the shipping costs will be automatically calculated based on the shipping method and address you provide.
Free Shipping:
- We offer free standard shipping for orders over £50 within the UK.
International Shipping Fees:
- Shipping fees for international orders will be calculated during checkout based on your delivery address. Please note that customs fees or import duties may apply depending on the destination.
3. Order Processing Time
Once your order is placed, our team will process and dispatch it within 1-2 business days. Orders are not shipped on weekends or public holidays. After processing, you will receive a confirmation email with tracking information (if applicable) and an estimated delivery date.
Please ensure that all shipping details are correct at the time of placing the order, as we cannot modify the address once the order has been dispatched.
4. Tracking Your Order
After your order has been dispatched, you will receive an email with tracking information. You can use this information to track your shipment on the courier’s website. If you have any issues tracking your order or have not received your tracking number, please contact us at shroommarketcouk@gmail.com.
5. Delivery Issues and Missing Packages
While we strive to ensure all orders are delivered on time, sometimes unexpected issues arise. If you experience a delay or encounter any delivery issues, please contact us as soon as possible at shroommarketcouk@gmail.com. Our team will work with the shipping carrier to resolve the situation.
In the event your package is missing or lost, please note that we are not responsible for packages that have been lost in transit. However, we will assist in submitting an inquiry to the shipping carrier to investigate the issue.
6. Shipping Restrictions
- We currently only ship to the United Kingdom and select international locations. If your location is not supported at checkout, please contact us to inquire about shipping options.
- Certain products may be subject to shipping restrictions due to legal regulations. If an item is restricted for shipping to your region, we will notify you before processing your order.
7. Customs, Duties, and Taxes
For international orders, please be aware that additional charges such as customs duties, taxes, and other fees may be imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping cost.
We recommend checking with your local customs office for more information on potential duties and taxes that may apply to your order.
8. Packaging
We take extra care to package all orders securely to prevent damage during transit. Our packaging materials are environmentally friendly, and we use recyclable materials whenever possible. If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order so we can assist with a return or exchange.
9. Returns and Exchanges
For more information about returns, exchanges, and refunds, please refer to our Return Policy. Please ensure you have reviewed our policy before making any returns or exchanges.
10. Contact Us
If you have any questions or concerns regarding our shipping policy or need assistance with your order, please don’t hesitate to reach out to us. We are here to help!
Email: shroommarketcouk@gmail.com
